Lady brings in a script for her husband for a bowel prep kit (the nasty stuff you drink to clear out your intestines before a colonoscopy) last night. I tell her we are all out of cherry and orange flavors- all we have is lemon lime. She says okay, so I run the script.
Turns out her new Medicare plan (don't get me started about Medicare) doesn't cover this prep kit- they have a different preferred one. I tell her it costs sixty-four dollars, but I can call her MD Monday to switch to the preferred brand so it will be covered. She says no, her husband has his colonoscopy 8am Monday morning.
She pays cash and takes the lemon lime flavor home.
I could see this coming- she calls me back later that night. Her husband says he won't drink the lemon lime, he has to have the orange or cherry flavor. I tell her we are out of it. I can order it for Monday, but it won't do any good. I tell her I can have whoever is working tomorrow call around to other stores in my chain to see if anyone else has it in stock. She says she wants me to call every pharmacy in Buffalo.
I tell her no, I will do her a favor and call the other stores in my chain, but I'm not calling every other pharmacy in Buffalo until I find the flavor her husband likes. She can do that.
She starts complaining about the lack of customer service. I'm ready to laugh at her- I just offered to have my replacement call around tomorrow and find the product for her, and she wants me to do all her work tonight. First of all, only five twenty-four hour pharmacies are open in Buffalo at that current time, and I've already called them all. Second, this is not my responsibility. I have about a hundred other people that want to be waited on and have their prescriptions filled.
She says she wants her money back. I tell her we don't give refunds once a medication has left the pharmacy. She says she is going to have me fired. I tell her that is company policy, and the policy of most pharmacies. I remind her that I did tell her this before she paid for the medication earlier this evening. She says she knows I told her that, but she thought I would make an exception for her.
What gets me is that she and her husband have had this prescription for over two months and wait till the weekend before they need it to fill it. If they had come in Thursday or even Friday, this whole mess could have been avoided.
Bad Name of the Day: Sarah Cynthia Smith (slightly changed to protect the stupid parents and me from getting sued). God forbid this child have a lisp.